Front Office Staff

Hotel Norpheling – 3 Star Property, Thimphu

Hotel Norpheling is looking for a friendly, professional, and detail-oriented Front Office Staff to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience.

Position:

• Front Office Staff (1 Vacancy)

Job Description:

• Welcome guests with warmth and professionalism.
• Manage check-in and check-out procedures efficiently.
• Handle reservations, cancellations, and guest inquiries (in person, by phone, and email).
• Maintain accurate guest records and reports.
• Coordinate with housekeeping and other departments for smooth operations.
• Handle billing, payments, and ensure guest satisfaction.
• Address complaints and resolve issues promptly and politely.

Requirements:

• Minimum 1–2 years’ experience in front office/reception (hotel preferred).
• Knowledge of hotel reservation systems/software is an advantage.
• Excellent communication skills in English and Dzongkha (knowledge of other languages is a plus).
• Presentable, polite, and customer-service oriented.
• Ability to multitask and work under pressure.

Benefits:

• Competitive salary (based on experience).
• Meals and accommodation (if required).
• Professional growth opportunities in the hospitality sector.

📍 Location: Hotel Norpheling, Thimphu, Bhutan